Frequently Asked Question!
Dear POP Members,
We’re updating some POP MART Membership policies starting January 6, 2025 (PST). You can now add your membership card to Apple Wallet for quick and easy access.
The My Rewards page has been redesigned with a fresh new look and is now accessible to everyone, even without logging in. This makes it easier to explore rewards and sign up for in-store events.
We’ve adjusted some points-earning rules—be sure to check out the details to stay informed.
Thank you for your continued support. We’re working hard to bring you even more member benefits—stay tuned!
Please contact our customer service for assistance. However, please note that all your points will be forfeited once your account is deactivated. Also, please be aware that deactivation is not possible if you have any active orders.
Points are valid for 365 days and cannot be restored once expired.
To modify your account information, simply log in to your account and click on „My Account.” From there, select „Edit Profile.” You can update your nickname, avatar, gender, and mobile number. Please note that once entered, your birthday cannot be modified
Our online blind boxes are unique in that they offer a digital unveiling experience, allowing customers to see the content immediately upon purchase. This means that once the box is opened, it is considered consumed, similar to a digital product, and we are unable to accept returns to maintain fairness for all customers. Appreciate your understanding.
Blind Box refers to the type of packaging that keeps the collectible toy as a mystery until it is opened. Blind boxes typically come in series that shows a collection; some figurines are rarer to find than others, these are referred to as „secret”, „hidden” or „chase” figures